Return & Refund Policy

At The Hemp Studio, we aspire to keep our customers happy with their orders. Each product we supply goes through a strict check for fabric quality, accurate quantity as per your order, and unworn condition. In the off chance that something isn’t right, here’s exactly what you can do.

Our Policy in Short

  • We offer a no frills exchange on garments within 7 days of delivery. Fabrics are not eligible for change-of-mind exchanges. We do not offer refunds for change-of-mind.

·         Due to lighting differences and color variations in screen displays, variation of actual fabric colors compared to images is unavoidable. Consequently, color variation does not qualify for returns or exchanges.

·         Received a defective or damaged product? Let us know within 48 hours of delivery and we will send a replacement. If a replacement isn’t available, we will refund you in full.

  • Order didn’t arrive? We will verify and send a fresh one or refund you in full.
  • Refunds are made to your original mode of payment within 5-7 working days.
  • This policy applies to all products on our website, except the items listed below.

Items Not Eligible for Exchange

  • Items purchased on Sale / Clearance / Pre-applied-Discounts / Bundle discounts are not eligible for exchanges. This is also mentioned on the offer itself.
  • Using Discount Codes / Vouchers / Gift Cards doesn’t void exchange eligibility.

Shipping Costs & Fees

  • Pickup for defective or damaged products is free of cost. We take care of the shipping.
  • The first exchange for every garment order is processed free of cost. Any subsequent exchange in the same order will be charged INR 350 towards shipping fee.
  • Shipping is free on all domestic orders except for swatches, so there is no shipping amount to refund. If you’ve paid any shipping fee and the issue is from our end, it will be refunded to you.
  • We do not charge any restocking fee.
  • In case of fabric order cancellation, requests will only be accepted if the fabric is not cut at that moment. For accepted requests, refund will be either issued as store credit (full order value) or refund to original mode of payment (5% cancellation charge levied). Please read our Shipping Policy for details.

Fabric Exchange & Return

  • We do not offer exchanges or refunds on fabrics for change of mind.
  • In the off chance that you have received a defective fabric, you can request an exchange within 48 hours of delivery.
  • Write to us at care@thehempstudio.in or message us on WhatsApp at +91 97683 80110 with your order number, images/videos of the defect and a few comments explaining the issue.
  • We will arrange a free pickup. Upon physical approval of the defect, a fresh piece of the same fabric will be on its way to you.
  • Please ensure the fabric is unused and in its original packaging, in absence of which it cannot be exchanged.
  • If the same fabric is no longer in stock, we will refund you in full to your original mode of payment, or issue a store credit voucher if you prefer. Refunds are processed in 5-7 working days.

Garment Exchange

  • You can request an exchange within 7 days of delivery. The 7 days start from the date your order is delivered, as shown in your courier tracking.
  • All items must be in their original condition: unworn, unused, with the tag and labels, and in the same packing. Failing which the same product will be returned back to you.
  • Once your request is accepted, the pickup will be executed in 3-5 working days.
  • A fresh exchange product will be shipped to you on inspection of the returned garment.
  • You can opt to exchange your garment for other garments/fabrics. Any balance amount with us will be shared as store credit which you can use on any future order. The excess amount will have to be cleared before the exchange product is shipped to you.

Defective Garment

  • In the off chance that you have received a garment with manufacturing defect, please write to us within 48 hours of delivery.
  • Send us your order number, images/videos of the defect and a few comments explaining the issue.
  • We will arrange a free pickup. Upon physical approval of the defect, a fresh piece of the same garment will be on its way to you.
  • If the same garment is no longer available, we will refund you in full to your original mode of payment, or issue a store credit voucher if you prefer.
  • Please ensure the garment is unworn and in its original packaging.

Product Arrived Damaged

  • If your order reaches you damaged, write to us within 48 hours of delivery with photos of the product and the outer packaging. An unboxing video helps us sort it out faster.
  • We will arrange a free pickup and send a replacement.
  • If a replacement isn’t available, we will refund you in full.

Wrong Item Received

  • If you receive a product different from what you ordered, write to us within 48 hours of delivery with photos of the item and the label.
  • We will arrange a free pickup and ship the correct product to you.
  • If the correct product isn’t available, we will refund you in full.

Order Didn’t Arrive

  • If your order hasn’t reached you within 10 working days of shipping, please get in touch with us.
  • We will check with our delivery partner and update you within 5 working days.
  • If we can’t locate your order, we will ship a replacement or refund you in full, whichever you prefer. If a replacement isn’t available, it will be a full refund.

How to Reach Us

You can request an exchange, replacement or refund in either of these ways:

Please share:

  • Your order number
  • The product(s) and the reason for your request
  • Images/videos of the issue, if any
  • What you’d like: replacement, exchange, refund or store credit

We will get back to you within 1-2 working days.

Refunds

  • Refunds are processed in 5-7 working days after we approve your request. Approval happens once we have inspected the returned product, or confirmed that your order did not arrive.
  • Refunds are made to your original mode of payment. If you’d prefer a store credit voucher, just let us know while raising the request.

Still have a question? Write to us at care@thehempstudio.in and we will be happy to help.

Also read: Shipping Policy | Terms of Service | Privacy Policy